Terms of Service - Tradecopia Trade Copier

PLEASE READ THESE TERMS OF SERVICE CAREFULLY BEFORE ACCESSING OR USING THE SERVICE. THESE TERMS CONTAIN IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS, REMEDIES, AND OBLIGATIONS, INCLUDING VARIOUS LIMITATIONS AND EXCLUSIONS, A CLASS ACTION WAIVER, AND OBLIGATIONS TO COMPLY WITH APPLICABLE LAWS AND REGULATIONS.

1. Introduction and Acceptance of Terms

1.1 Agreement. These Terms of Service ("Terms" or "Agreement") constitute a legally binding agreement between you ("User," "Subscriber," "you," or "your") and Tradecopia Solutions Inc. ("Tradecopia," "Company," "we," "us," or "our"), the operator of tradecopia.com and all associated software applications, governing your access to, use of, and subscription to the Tradecopia software platform, applications, tools, and all related services (collectively, the "Service").

1.2 Acceptance. By creating an account, subscribing to any plan, accessing, downloading, installing, or otherwise using the Service in any manner, you represent and warrant that you have read, understood, and agree to be bound by these Terms in their entirety, including all policies incorporated by reference herein (including the Tradecopia Privacy Policy). If you are entering into these Terms on behalf of a business, organization, or other legal entity, you represent and warrant that you have the authority to bind such entity to these Terms.

1.3 Rejection. If you do not agree to these Terms, you must immediately cease all use of the Service, cancel any subscription, uninstall any locally-installed software, and delete any copies of Tradecopia materials in your possession.

1.4 Amendments. We reserve the right to modify, amend, or update these Terms at any time in our sole discretion. Material changes will be communicated via the email address associated with your account, through in-app notification, or by posting the revised Terms on tradecopia.com with an updated effective date. Your continued use of the Service following any such modification constitutes your binding acceptance of the revised Terms. If you do not agree to any modification, your sole remedy is to discontinue use and cancel your subscription. It is your responsibility to review these Terms periodically. Non-material changes (such as formatting or clarifications that do not alter the substance of the Terms) may be made without notice.

2. Description of Service

2.1 Overview. Tradecopia provides subscription-based trade copier software that replicates, mirrors, or synchronizes trading orders, positions, and related instructions between user-designated accounts according to user-configured parameters and rules. The Service is a technology tool that operates according to your instructions and configurations; it does not execute trades on its own initiative, provide investment recommendations, or manage user portfolios.

2.2 Product Lines. Tradecopia currently offers two distinct product configurations:

2.2.1 Tradecopia Pro (Desktop Version). Tradecopia Pro is a locally-installed desktop application that operates on the user's own hardware, virtual private server ("VPS"), or local network environment. The Pro version executes trade copying operations locally and requires a user to independently procure, configure, and maintain their own computing environment, internet connectivity, trading platform installations, broker connections, VPS services, and all associated infrastructure. Tradecopia bears no responsibility for a user's local environment, hardware, network configuration, or any third-party services a user chooses to employ in connection with the Pro version.

2.2.2 License to Tradecopia Pro. Subject to your continuous compliance with these Terms and payment of all applicable subscription fees, Tradecopia grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license during the active subscription term to download, install, and use the Tradecopia Pro desktop application solely for your own internal trading-copying purposes and only in accordance with the documentation, plan limits, technical restrictions, and usage rules made available by Tradecopia. Tradecopia Pro is licensed, not sold. No ownership interest in the software, source code, object code, architecture, documentation, updates, enhancements, or related intellectual property is transferred to you.

2.2.3 Local Installation and Customer Environment. You are solely responsible for procuring, configuring, securing, operating, monitoring, and maintaining the local machine, VPS, operating system, network connection, trading platform, broker connection, API credentials, security settings, backup procedures, and third-party services on which Tradecopia Pro is installed or used. Tradecopia is not responsible for any failure, delay, loss, synchronization error, order error, security incident, incompatibility, interruption, or performance issue arising from or relating to your local environment or any third-party service used with Tradecopia Pro.

2.2.4 License Restrictions. You shall not copy, modify, adapt, translate, reverse engineer, decompile, disassemble, attempt to derive source code from, bypass license controls in, disable security features of, resell, sublicense, rent, lease, lend, distribute, host for third parties, provide service-bureau access to, or otherwise commercially exploit Tradecopia Pro except as expressly permitted by these Terms. You shall not remove proprietary notices, use the software to develop a competing product, circumvent plan limits, share license keys or credentials, or permit unauthorized users to access the software.

2.2.5 Updates; Subscription Dependency. Tradecopia may provide updates, patches, fixes, modifications, or new versions of Tradecopia Pro, and continued use may require installation of current versions. Access to Tradecopia Pro may be validated through account authentication, license checks, subscription status checks, or other technical controls. If your subscription expires, is cancelled, is suspended, or is not paid when due, your license to use Tradecopia Pro automatically terminates or is suspended, and some or all functionality may cease to operate.

2.2.6 Tradecopia Web (Cloud-Hosted SaaS Offering). Tradecopia Web is Tradecopia's cloud-hosted software-as-a-service ("SaaS") offering, made available through subscription tiers that may include Lite, Pro+, and other plans designated by Tradecopia from time to time. Tradecopia Web operates on infrastructure managed or arranged by Tradecopia and provides trade copying functionality through Tradecopia's hosted systems; however, performance, availability, synchronization, and execution accuracy remain subject to external dependencies, including internet connectivity, third-party broker and exchange systems and APIs, market conditions, user configurations, and other factors outside Tradecopia's control.

2.3 Nature of Service; Licensed Software and SaaS. Tradecopia Pro is subscription-licensed desktop software installed and operated within your own environment, and Tradecopia Web is a subscription-based, cloud-hosted software-as-a-service ("SaaS") offering. Except where these Terms expressly distinguish between Tradecopia Pro and Tradecopia Web, references to the "Service" include both product configurations. Tradecopia does not provide, and nothing in the Service shall be construed as providing, investment advice, financial advisory services, portfolio management services, brokerage or dealing services, order routing services, trading signals or strategies or recommendations, custodial or fiduciary services of any kind, tax, legal, or accounting advice, or any guarantee, representation, or assurance regarding trading performance or outcomes. Tradecopia is solely a technology provider, and users bear full and exclusive responsibility for all trading decisions and outcomes.

2.4 Supported Platforms and Integrations. The Service currently focuses primarily on futures trading workflows and may, over time, support additional brokers, exchanges, trading platforms, APIs, asset-class workflows, and third-party integrations, which may include, for example, crypto, forex, MetaTrader, and other broker or platform ecosystems and asset classes. References in these Terms to brokers, exchanges, trading platforms, APIs, asset classes, or third-party integrations are intended for illustrative category purposes and to refer generally to current and future supported integrations as identified by Tradecopia from time to time, and do not constitute a representation, warranty, covenant, or commitment that any particular broker, exchange, platform, API, asset class, workflow, account type, or integration is currently supported, will be supported in the future, or will remain supported. The listing, discussion, roadmap reference, documentation, or identification of any third-party platform or integration does not constitute an endorsement, affiliation, warranty, or guarantee by Tradecopia regarding that third party, and compatibility may depend on the applicable product, plan, jurisdiction, account type, third-party permissions, API availability, user configuration, and technical environment. Compatibility may change at any time without notice due to third-party updates, outages, restrictions, deprecations, policy changes, technical limitations, regulatory developments, or Tradecopia's product decisions.

2.5 Beta Features & Services. From time to time, Tradecopia may make available pre-release, beta, or experimental features, functionality and services ("Beta Features"). Beta Features are provided strictly "as-is" without any warranty of any kind, may contain bugs or errors, and may be modified or discontinued at any time without notice. Your use of Beta Features is entirely at your own risk and subject to all limitations and disclaimers in these Terms.

3. Eligibility and Account Registration

3.1 Eligibility Requirements. To access and use the Service, you must be at least eighteen (18) years of age or the age of majority in your jurisdiction of residence (whichever is higher), have the legal capacity and authority to enter into a binding contract, not be a person barred from using the Service under the laws of Canada, the United States of America, your jurisdiction or any applicable jurisdiction, not be located in or a national or resident of any country subject to comprehensive or applicable sectoral trade sanctions or embargoes by Canada, the United States of America and the jurisdiction you are located in, maintain valid brokerage, exchange, or trading accounts in your own name (or in the name of an entity you are authorized to represent) with properly licensed and regulated institutions, and provide accurate, complete, truthful, and current registration information and maintain the accuracy thereof throughout your use of the Service. We may also require you to provide identification and other information about you in furtherance of our know-your-client policies and procedures, and you hereby agree to do so truthfully and promptly. If you do not provide such information, or fail to do so promptly, we reserve the right to suspend, and terminate, your account with us.

3.2 Account Security. You are solely responsible for maintaining the confidentiality and security of your account credentials, including your password, API keys, broker connection tokens, and any two-factor authentication methods. You agree to immediately notify Tradecopia of any unauthorized access to or use of your account, to ensure that you exit from your account at the end of each session, and to refrain from sharing your account credentials with any third party. Tradecopia shall not be liable for any loss, damage, or liability arising from unauthorized use of your account, except to the extent directly caused by Tradecopia's gross negligence or willful misconduct.

3.3 Account Accuracy. You represent and warrant that all information you provide during registration and throughout your use of the Service is accurate, current, and complete. Failure to maintain accurate account information may result in suspension or termination of your account without liability to Tradecopia.

3.4 One Account Per User. Unless expressly authorized in writing, each individual or entity may maintain only one active Tradecopia account. Attempts to create multiple accounts to circumvent usage limitations, obtain multiple trial periods, or for any other purpose may result in immediate termination of all associated accounts without refund.

4. Subscription, Billing, Payment, and Refund Policy

Subscription and Plans

4.1 Paid Subscription Required. Access to the Service requires an active, paid subscription. Subscription plans, tiers, pricing, included features, and billing intervals are as set forth on the Tradecopia website or within the Service at the time of purchase, and different plans may offer different features, account limits, or service levels. You agree to pay all fees applicable to your selected plan in accordance with the pricing and billing intervals in effect at the time of purchase. All fees are payable in advance, are non-refundable except as expressly provided in these Terms, and are exclusive of any taxes, which are your responsibility. Unless otherwise indicated at the time of purchase, all fees are stated and charged in United States Dollars (USD). Your failure to pay any fees when due may result in suspension or termination of your access to the Service.

4.2 Free Trial and Automatic Conversion to Paid Subscription. Tradecopia may, at its sole discretion, offer a free trial period of limited duration (the "Trial Period") to new users or prospective subscribers. The availability, duration, features, and terms of any Trial Period are determined by Tradecopia in its sole discretion and may vary, be modified, or be withdrawn at any time without prior notice. If a Trial Period is offered, the following terms shall apply in addition to all other provisions of these Terms.

4.2.1 Payment Method Required at Registration. You must provide a valid payment method (credit card, debit card, or other accepted payment method) at the time of registration for the Trial Period. By providing your payment method and commencing the Trial Period, you expressly and irrevocably authorize Tradecopia and its payment processor to automatically charge that payment method for the full subscription fee applicable to the plan you selected if you do not affirmatively cancel your subscription before the Trial Period expires. This authorization constitutes your advance consent to be charged upon expiration of the Trial Period.

4.2.2 Automatic Conversion to Paid Subscription. AT THE END OF THE TRIAL PERIOD, YOUR ACCOUNT WILL AUTOMATICALLY CONVERT TO A PAID SUBSCRIPTION AT THE THEN-CURRENT RATE FOR THE PLAN YOU SELECTED (OR SUCH OTHER PLAN AS MAY APPLY FOLLOWING THE TRIAL), AND YOUR PAYMENT METHOD WILL BE CHARGED THE APPLICABLE SUBSCRIPTION FEE, WITHOUT ANY FURTHER ACTION REQUIRED ON YOUR PART AND WITHOUT ADDITIONAL NOTICE BEYOND WHAT IS REQUIRED BY APPLICABLE LAW. You acknowledge and agree that it is solely your responsibility to know when your Trial Period ends and to cancel before that date if you do not wish to be charged. Tradecopia is under no obligation to send you a reminder prior to the Trial Period's expiration, although it may choose to do so in its discretion. Once the subscription fee has been charged following the expiration of the Trial Period, such charge is non-refundable in accordance with Section 4.7, subject to the exceptions set out in Sections 4.8 and 4.11.1.

4.2.3 Cancellation During Trial Period. If you wish to avoid being charged, you must affirmatively cancel your subscription before the end of the Trial Period through your account settings or by contacting Tradecopia support in sufficient time for cancellation to be processed. If you cancel during the Trial Period, your access to the Service will terminate at the end of the Trial Period (or immediately upon cancellation, at Tradecopia's discretion) and you will not be charged. If you fail to cancel before the Trial Period expires, you will be deemed to have accepted the paid subscription, the automatic conversion and charge will proceed as described above, and the non-refundable payment terms set forth in Section 4.7 shall apply in full to all charges incurred.

4.2.4 One Trial Per User. Only one Trial Period per user, household, device, payment method, email address, and set of credentials is permitted, regardless of how many Tradecopia products or plan tiers are offered. Any attempt to obtain multiple Trial Periods through different accounts, identities, email addresses, payment methods, devices, VPN connections, or any other means constitutes a material breach of these Terms and is strictly prohibited. Tradecopia reserves the right to monitor trial usage through technical means and, upon detection of trial abuse, to immediately terminate all associated accounts without prior notice, charge the full subscription fee to any payment method on file, permanently ban the user from the Service, and pursue any other remedies available at law or in equity. Tradecopia's determination of trial abuse shall be conclusive.

4.2.5 Trial Limitations. Tradecopia reserves the right to limit, restrict, or modify the features, functionality, number of connected accounts, or usage parameters available during the Trial Period. The Trial Period may not include access to all features, integrations, or capabilities available under the corresponding paid subscription plan. Tradecopia may terminate or shorten any Trial Period at any time for any reason, or for no reason, without liability to you.

4.2.6 No Obligation to Offer Trials. The offering of a Trial Period does not create any obligation on Tradecopia to continue offering trials in the future, to offer trials on the same terms or duration, to offer a trial to any particular individual, or to notify you of the availability or unavailability of trial offers. The existence of a trial program at any point in time is not a representation that such program will continue.

Billing and Payment

4.3 Automatic Renewal. ALL SUBSCRIPTIONS AUTOMATICALLY RENEW FOR THE SAME DURATION AT THE END OF EACH BILLING PERIOD AT THE THEN-CURRENT SUBSCRIPTION RATE UNLESS CANCELLED BY YOU PRIOR TO THE RENEWAL DATE. By subscribing, you expressly authorize Tradecopia (and its payment processor, currently Stripe) to charge the applicable subscription fee to your designated payment method on each renewal date without further consent or notice beyond what is required by applicable law. Each renewal continues your existing subscription contract on the same terms and does not constitute the conclusion of a new contract.

4.4 Payment Authorization. By providing a payment method (credit card, debit card, or other accepted method) and subscribing to the Service, you expressly authorize Tradecopia and its payment processor to charge the designated primary payment method for all subscription fees, renewal fees, and any other amounts due under these Terms. In the event that a charge to your primary payment method fails, is declined, or cannot be processed for any reason, you authorize Tradecopia to charge any other valid payment method you have provided to or that is on file with Tradecopia or its payment processor, including updated payment information provided by your card network or issuing bank through account updater services. You further authorize Tradecopia to reattempt failed charges on any available payment method at reasonable intervals, to store your payment method information (or tokens thereof) securely for the purpose of processing recurring charges and resolving billing issues, and to charge any outstanding balance - including past-due amounts, administrative fees, and reprocessing fees - to any payment method on file. You acknowledge and agree that you are responsible for maintaining valid payment information and that Tradecopia shall not be liable for any overdraft fees, over-limit charges, or similar fees charged by your financial institution in connection with authorized charges under these Terms.

4.5 Pricing Changes. Tradecopia reserves the right to modify subscription pricing at any time. Price increases will take effect at the beginning of the next billing cycle following at least thirty (30) days' prior notice to you. Your continued use of the Service after a price change takes effect constitutes acceptance of the new pricing, and if you do not agree to a price increase, you must cancel your subscription before the next renewal date.

4.6 Taxes and Fees. All subscription fees are exclusive of all applicable taxes, duties, levies, and governmental charges (including value-added tax, goods and services tax, provincial sales tax, harmonized sales tax, and withholding tax). You are responsible for all taxes associated with your subscription, except for taxes based solely on Tradecopia's net income, and if Tradecopia is required to collect any such taxes, they will be added to your invoice or charged to your payment method.

Refund Policy

4.7 Non-Refundable Payments. Except as expressly provided in Section 4.8, ALL SUBSCRIPTION PAYMENTS, ONCE CHARGED, ARE FINAL AND NON-REFUNDABLE. No refunds or credits will be issued for partial billing periods, unused subscription time, or early cancellation. No refunds will be issued for periods of downtime, service interruption, degraded performance, or unavailability. No refunds will be issued due to dissatisfaction with the Service, trading losses, missed trades, synchronization issues, or any other trading-related outcome. No refunds will be issued for failure to cancel before a renewal date, and no prorated refunds or credits will be provided except as expressly required by applicable mandatory law or as expressly provided under the one-time courtesy refund described in Sections 4.8.1 through 4.8.6. If you cancel your subscription, you will retain access to the Service through the end of your current paid billing period, after which access will terminate and no further charges will be made (unless amounts remain outstanding). Nothing in this Section affects the statutory right of withdrawal described in Section 4.11.1, which prevails over this Section to the extent of any inconsistency.

4.8 Discretionary Exceptions. In exceptional circumstances, Tradecopia may, in its sole and absolute discretion, elect to issue a partial refund, credit, or subscription extension. Any such exception shall be determined on a case-by-case basis, shall not constitute a waiver of Tradecopia's rights under this Agreement, shall not establish a precedent, custom, or obligation for any future request, and may be subject to an administrative processing fee of up to twenty percent (20%), up to a maximum of $250, or the actual processing cost if that is higher, of the refund amount.

One-Time Courtesy Refund

4.8.1 Availability. You may request a one-time courtesy refund by contacting Tradecopia support. The courtesy refund is a one-time limited exception to the generally non-refundable payment terms set out in this Section 4. It is not a right, an entitlement, or a guarantee, and nothing in these Terms obliges Tradecopia to issue one. It is expressly stated that this is a once-per-lifetime per household refund, is not linked to a specific account or and no person or household will be issued more than one courtesy refund, and may be denied if Tradecopia believes, in its discretion, that the exception is being abused.

4.8.2 Eligibility Determined by Tradecopia. Eligibility for a courtesy refund is determined by Tradecopia in its sole and absolute discretion, on review of the individual circumstances of each request, including the reason the refund is sought. Tradecopia may decline any request, including where the circumstances giving rise to the claim for a refund request are not attributable to the Service (as determined by Tradecopia in its discretion). A determination made in one case creates no precedent, custom, or obligation in any other case.

4.8.3 Calculation of the Refund Amount. Should your claim for a courtesy refund be approved by Tradecopia, the amount issued is calculated as follows, in the following order: (a) the starting amount is the total amount you paid for the current billing period, inclusive of any value-added tax or equivalent tax charged on that payment; (b) the pro-rata value of the days already elapsed in that billing period is deducted from that amount, with any day on which the Service was made available to you counting as a full day used; and (c) an administrative processing fee equal to twenty percent (20%) of the amount remaining after the deduction in step (b) above (subject to a maximum of $250, or the actual processing cost if that is higher) is then deducted. The figure resulting from step (c) is the amount refunded, less any amounts which Tradecopia is permitted to set-off. This calculation applies to all subscription plans and all billing intervals. Where you are entitled to exercise a statutory right of withdrawal under Section 4.11.1, that right takes precedence over this Section and no processing fee will be deducted.

4.8.4 One Time Only. The courtesy refund is available once only. Once a courtesy refund has been issued to you, you and other members of your household, are permanently ineligible to receive another, regardless of the number of accounts, subscriptions, plan tiers, or payment methods associated with you, and regardless of any subsequent cancellation and resubscription. Any prior refund of any kind previously issued to you by Tradecopia may, at Tradecopia's discretion, render you ineligible for a courtesy refund.

4.8.5 Effect on Your Subscription. Where a courtesy refund is issued, your subscription will be cancelled immediately, and your access to the Service will terminate.

4.8.6 Disclosure and Acceptance. The deductions described in Section 4.8.3 are disclosed to you, together with the resulting refund amount, before any courtesy refund is issued. By requesting and accepting a courtesy refund, you acknowledge that the amount was calculated in accordance with Section 4.8.3 and disclosed to and accepted by you at the time it was issued. If you believe an amount has been calculated incorrectly, please contact us within 5 business days of the time of the issuance, failing which you will be deemed to have accepted the correctness of the calculation.

Failed Payments, Chargebacks, and Consumer Rights

4.9 Failed Payments and Suspension. If any payment fails, is declined, disputed, or reversed (including chargebacks), Tradecopia reserves the right to immediately suspend or restrict your access to the Service, reattempt payment on any available payment method, charge applicable late fees, reprocessing fees, or chargeback fees (up to $25.00 per occurrence or the maximum permitted by law), and pursue collection of all outstanding amounts through lawful means. Reactivation of a suspended account may be subject to payment of all outstanding amounts plus any applicable reactivation fee.

4.10 Chargebacks. If you initiate a chargeback, dispute, or payment reversal with your bank or payment provider rather than contacting Tradecopia directly, Tradecopia reserves the right to immediately and permanently terminate your account, pursue recovery of all disputed amounts plus associated fees, and report the account to fraud prevention services. You agree to contact Tradecopia's support team before initiating any payment dispute with your financial institution.

4.11 Consumer Protection Savings Clause. Notwithstanding the foregoing, nothing in this Section 4 shall be construed to limit or exclude any refund, withdrawal, or cancellation rights that are mandatorily provided under the applicable consumer protection laws of your jurisdiction and that cannot be excluded, limited, or waived by contract (including, where applicable, statutory cooling-off periods). To the extent any provision of this Section conflicts with mandatory consumer protection law, such mandatory law shall prevail, but only to the minimum extent required.

4.11.1 Statutory Right of Withdrawal (Consumers in the European Union and United Kingdom). If you are a consumer resident in the European Union or the United Kingdom, you have a statutory right to withdraw from your subscription within fourteen (14) days from the day on which your subscription contract is concluded, without giving any reason and without penalty. Where you get access to a free trial, this period runs from the date your free trial begins, and not from the date of any subsequent charge. The conversion of a free trial into a paid subscription, and each subsequent automatic renewal, continue the same contract and does not create a new one. The right described in this Section therefore arises once, on conclusion of your subscription, and does not arise again on the expiry of a free trial, on any automatic renewal, or on any billing period. This is subject to Tradecopia having informed you, before you were bound and in a clear, comprehensible and explicit manner, that your subscription becomes chargeable at the end of the Trial Period, as set out in Section 4.2.2; if that information was not given to you in that manner, a further fourteen (14) day right of withdrawal arises on the date your trial converts to a paid subscription. Where the plan, price, or other material terms of your subscription are changed otherwise than by the operation of these Terms, and you accept that change, a new contract is concluded, and a new right of withdrawal arises in respect of it. To exercise this right, please contact Tradecopia support before that period expires. Where you validly exercise this right, Tradecopia will reimburse the amount you paid in full. Your access to the Service begins when your subscription starts, and where you exercise this right, that access ends. No processing fee under Section 4.8.3, and no administrative, handling, or comparable charge, will be deducted from a reimbursement made under this Section. Reimbursement will be made using the same means of payment used for the original transaction. This right is separate from, and takes precedence over, the one-time courtesy refund described in Sections 4.8.1 through 4.8.6. This Section also prevails over Sections 4.7, 4.8 and 4.10 to the extent of any inconsistency.

4.11.2 How to Exercise the Right of Withdrawal. To exercise the right described in Section 4.11.1, you must inform us by sending mail to Tradecopia Solutions Inc., 233 - 1433 Lonsdale Avenue, North Vancouver, BC V7M 2H9, Canada, or by email to support@tradecopia.com, of your decision to withdraw by a clear statement. You may use the model withdrawal form set out below, but you are not required to do so; any other clear and unequivocal statement of your decision would be equally valid. To meet the withdrawal deadline, you must send your communication before the withdrawal period has expired. It is your responsibility to ensure that your communication is delivered to us; therefore, should you decide to send us your communication by mail, we encourage you to send it using a tracked mail delivery method. Tradecopia will reimburse you without undue delay, and in any event within fourteen (14) days of the day on which we receive your decision, using the same means of payment used for the original transaction, and we will not charge you any additional fees related to that reimbursement.

4.11.3 Model Withdrawal Form. Complete and return this form only if you wish to withdraw from the contract. To Tradecopia Solutions Inc., 233 - 1433 Lonsdale Avenue, North Vancouver, BC V7M 2H9, Canada, support@tradecopia.com. I hereby give notice that I withdraw from my contract for the provision of the following service, Tradecopia subscription. Ordered on [date]. Name of consumer [name]. Address of consumer [address]. Email address associated with the account [email]. Signature of consumer (only if this form is notified on paper). Date [date]. This form is for use by consumers resident in the European Union and the United Kingdom exercising the right described in Section 4.11.1, and does not apply to users outside those regions. A printable copy is available to download here: Model Withdrawal Form for EU and UK consumers (PDF).

5. License Grant and Restrictions

5.1 Limited License. Subject to your compliance with these Terms and payment of all applicable fees, Tradecopia grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable, personal license to access and use the Service solely for your own lawful personal or internal business trading operations during your active subscription period. This license does not include any right to access the source code, underlying algorithms, or architecture of the Service.

5.2 Scope. The license granted herein is limited to the specific subscription plan purchased by you and the features, account connections, and usage limits associated therewith.

5.3 Restrictions. Except as expressly permitted under these Terms, you shall not, and shall not permit any third party to, do any of the following: copy, reproduce, modify, adapt, translate, or create derivative works of the Service or any component thereof; reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, algorithms, data structures, or underlying ideas of the Service; sublicense, resell, rent, lease, lend, distribute, time-share, or otherwise make the Service available to any third party, whether for compensation or otherwise; use the Service to manage, copy, replicate, or synchronize trades for accounts owned by, controlled by, or beneficially held for third parties (unless expressly authorized under your subscription plan and disclosed to Tradecopia); circumvent, disable, tamper with, or interfere with any security, access control, usage limitation, licensing, or digital rights management features of the Service; use the Service for any fraudulent, deceptive, manipulative, or unlawful purpose, including market manipulation, spoofing, layering, wash trading, or creating false impressions of market activity; use the Service in violation of any applicable rules, policies, or terms of service of any broker, exchange, proprietary trading firm, or third-party platform; use the Service in any manner that could damage, disable, overburden, or impair Tradecopia's systems, infrastructure, or networks, or interfere with any other user's enjoyment of the Service; use automated scripts, bots, crawlers, scrapers, or other automated means to access the Service beyond its intended functionality; remove, alter, or obscure any proprietary notices, labels, trademarks, watermarks, or attributions on or within the Service; access or use the Service for competitive analysis, benchmarking, or to build a competing product or service; access or attempt to access any other user's account or data; or assist, encourage, or enable any third party to do any of the foregoing.

5.4 Reservation of Rights. All rights not expressly granted herein are reserved by Tradecopia. No implied licenses are granted by these Terms.

6. Trading Risk Disclosure and User Responsibilities

THIS SECTION CONTAINS CRITICAL RISK DISCLOSURES AND ACKNOWLEDGMENTS. YOU SHOULD READ THIS SECTION IN ITS ENTIRETY BEFORE USING THE SERVICE. BY USING THE SERVICE, YOU ACKNOWLEDGE AND ACCEPT ALL RISKS DESCRIBED HEREIN.

Risk Acknowledgment

6.1 General Trading Risk. Trading in financial instruments - including but not limited to foreign exchange (forex), futures, equities, options, contracts for difference ("CFDs"), cryptocurrencies, and digital assets - involves substantial risk of financial loss and is not suitable for all individuals or entities. You may sustain a total loss of your invested capital and, in certain circumstances, losses that exceed your initial deposit. The value of financial instruments can fluctuate rapidly and unpredictably due to market conditions, economic events, geopolitical factors, and other variables beyond anyone's control. Past performance of any trading strategy, system, signal provider, or trade source is not indicative of future results, and no representation is being made that any account will or is likely to achieve profits or losses similar to any results shown or discussed in connection with the Service.

6.2 Trade Copier Specific Risks. Trade copying technology is subject to numerous additional risks and potential failure points inherent to automated order replication. These risks include, without limitation, execution latency, delays, or outright failure in order transmission or replication; synchronization errors between source and destination accounts, including position mismatches; slippage (execution at a price different from the intended price); partial fills, rejected orders, or requoted prices; discrepancies between source and destination account balances, margin requirements, leverage settings, lot sizes, or contract specifications; interruptions in internet connectivity affecting any point in the order chain; VPS unavailability, crashes, reboots, resource exhaustion, or performance degradation; local hardware failures, power outages, or operating system issues (for the Pro version); broker or exchange system outages, scheduled maintenance, or unscheduled downtime; changes to broker or exchange APIs, protocols, or connection requirements without notice; third-party trading platform updates, bugs, or version incompatibilities; differences in pricing, spreads, or liquidity between broker accounts; market volatility, gaps (including weekend gaps), flash crashes, or extreme illiquidity; race conditions, timeouts, or sequence errors in multi-account environments; configuration errors, incorrect settings, or misunderstanding of copier parameters by the user; software bugs, errors, edge cases, or unforeseen interactions with external systems; and any combination of the foregoing factors occurring simultaneously or in sequence.

No Guarantees

6.3 Absolute Disclaimer of Guarantees. TRADECOPIA DOES NOT AND CANNOT GUARANTEE uninterrupted, continuous, timely, or error-free operation of the Service at any time; that any trade, order, or instruction will be copied, replicated, or executed successfully; the accuracy, completeness, or timeliness of trade replication or account synchronization; that destination accounts will mirror source accounts at any point in time; avoidance of trading losses, missed trades, or missed market opportunities; profitability, capital preservation, or any particular financial outcome; or compatibility with all broker, exchange, platform, or API configurations. The Service may fail, produce errors, or behave unexpectedly under conditions that are difficult or impossible to anticipate, and such failures do not give rise to any claim against Tradecopia.

User Responsibilities

6.4 Continuous Monitoring Obligation. YOU ACKNOWLEDGE, AGREE, AND ACCEPT THAT, regardless of whether you use Tradecopia Pro or Tradecopia Web, you are solely and exclusively responsible for actively monitoring and managing your own trading activity, accounts, account balances, margin levels, equity, open positions, pending orders, order routing, copier synchronization status, connected-account status, trade execution, account permissions, risk settings, and system status at all times. The Service is intended to assist with trade replication and synchronization; it is not a substitute for active supervision, independent verification, risk management, or account oversight. You must independently verify that trades are executing properly, that orders are being replicated accurately, that account settings remain appropriate, and that connected accounts remain synchronized. You must maintain appropriate contingency procedures and must be prepared to intervene manually, disable copying, close or modify positions, contact your broker, or take other account-protective measures whenever necessary. You must not rely exclusively or primarily on the Service for trade management, risk management, position supervision, account monitoring, or compliance monitoring. Ultimate responsibility for all trading decisions, order placement, position management, risk parameters, leverage selection, position sizing, stop-loss placement, account supervision, and third-party rule compliance remains entirely and exclusively with you at all times.

6.5 Proprietary Trading Firms, Evaluation Accounts, and Funded Accounts. You acknowledge that many users may choose to use the Service in connection with proprietary trading firms, trading combines, evaluation accounts, funded accounts, simulated-funded accounts, broker challenge programs, copy-trading restrictions, consistency rules, maximum drawdown limits, daily loss limits, news-trading restrictions, latency rules, position-sizing rules, account-linking rules, IP-address rules, device rules, automation rules, or other third-party requirements. Tradecopia does not guarantee, represent, warrant, monitor, certify, or ensure that your use of the Service complies with any broker, exchange, proprietary trading firm, evaluation provider, funded account provider, or other third-party rule, policy, contract, technical requirement, or account condition, even if one or more third parties has approved, classified, permitted, or not objected to Tradecopia or similar trade copier tools. Third-party approval status, policies, technical controls, and enforcement practices may vary by provider, account type, geography, plan, platform, and time, and may change without notice.

6.6 Sole Responsibility for Third-Party Requirements; No Recovery or Reimbursement. You are solely responsible for determining, before and during use of the Service, whether your use of Tradecopia complies with all rules, policies, contracts, platform requirements, broker requirements, exchange requirements, prop firm requirements, evaluation account requirements, funded account requirements, and other third-party restrictions applicable to your accounts. Tradecopia has no ability, obligation, or responsibility to restore, reinstate, recover, reimburse, compensate, or make you whole for any failed evaluation, failed challenge, funded account termination, account suspension, account breach, loss of funding status, loss of payout eligibility, denied withdrawal, forfeited fee, lost profit, trading loss, account loss, prop firm account loss, broker account loss, or other consequence arising from or relating to your use or attempted use of the Service with any broker, exchange, proprietary trading firm, evaluation account, funded account, or similar third-party account.

6.7 No Fiduciary Relationship. Nothing in the Service or these Terms creates a fiduciary, advisory, agency, partnership, joint venture, employment, or trust relationship between you and Tradecopia. Tradecopia owes you no duty of care with respect to your trading activity, financial decisions, or investment outcomes beyond its obligation to provide the Service substantially as described.

6.8 Independent Decision-Making. You represent and warrant that you possess sufficient knowledge, experience, and understanding of financial markets, trading instruments, and the risks of automated trading to make independent decisions regarding the use of the Service. You acknowledge that you have not relied upon any statement, representation, or assurance by Tradecopia regarding the suitability of the Service for your circumstances or the likelihood of any particular trading outcome.

7. Strategy Marketplace and Signal Sharing

7.1 Future Functionality. Tradecopia may, in the future, introduce functionality that enables users to share, publish, or make available their trading strategies, signals, configurations, or copier settings (collectively, "Shared Strategies") on the Tradecopia platform for other subscribers to view, subscribe to, follow, copy, or duplicate (the "Strategy Marketplace"). The terms of this Section 7 shall apply if and when such functionality is made available, and Tradecopia reserves the right to issue supplemental terms governing the Strategy Marketplace at that time. In the event of any conflict between this Section 7 and any supplemental Strategy Marketplace terms, the supplemental terms shall prevail.

Strategy Providers

7.2 Strategy Provider Acknowledgments. If you choose to share, publish, or make available a Shared Strategy on the platform (in which capacity you are a "Strategy Provider"), you acknowledge and agree to the following: you are solely responsible for ensuring that sharing your strategy does not violate any applicable law, regulation, licensing requirement, or contractual obligation to which you are subject (including, without limitation, securities laws, commodity trading regulations, and the rules of any applicable regulatory authority); and you shall indemnify and hold harmless all Tradecopia Parties (as defined in Section 8) from and against any and all claims, losses, damages, liabilities, costs, and expenses arising from or relating to your Shared Strategy or any user's reliance thereon.

7.3 Strategy Provider Representations. By publishing a Shared Strategy, you represent and warrant that the strategy is based on your own genuine trading methodology and is not designed to mislead, deceive, or defraud other users; that you are not sharing the strategy in violation of any applicable securities law, investment adviser registration requirement, commodity trading advisor registration requirement, or other regulatory obligation; that you have disclosed (or will disclose) all material risks associated with the strategy, including its risk profile, drawdown characteristics, and any known limitations; that the historical performance data associated with the strategy (if any) is accurate, has not been manipulated or fabricated, and is presented without material omission; and that you will not use the Strategy Marketplace to engage in front-running, manipulation, pump-and-dump schemes, or any other deceptive or unlawful trading practice.

7.4 No Regulatory Status. TRADECOPIA DOES NOT REVIEW, ENDORSE, APPROVE, VERIFY, AUDIT, OR GUARANTEE ANY SHARED STRATEGY. THE AVAILABILITY OF A SHARED STRATEGY ON THE PLATFORM DOES NOT CONSTITUTE A RECOMMENDATION, SOLICITATION, OR ENDORSEMENT BY TRADECOPIA. TRADECOPIA DOES NOT EVALUATE THE QUALIFICATIONS, CREDENTIALS, REGULATORY STATUS, TRACK RECORD, OR SUITABILITY OF ANY STRATEGY PROVIDER, AND THE PRESENCE OF A STRATEGY PROVIDER ON THE PLATFORM DOES NOT IMPLY ANY FORM OF REGISTRATION, LICENSING, OR REGULATORY APPROVAL. STRATEGY PROVIDERS ARE SOLELY RESPONSIBLE FOR THEIR OWN REGULATORY COMPLIANCE.

Strategy Followers

7.5 Follower Acknowledgments and Risks. If you choose to follow, copy, subscribe to, or duplicate a Shared Strategy published by another user (in which capacity you are a "Strategy Follower"), you acknowledge and agree to the following: following or copying any Shared Strategy involves substantial risk of financial loss, and you may lose some or all of your invested capital; past performance of any Shared Strategy is not indicative of future results, and there is no assurance that any strategy will be profitable or will not result in significant losses; you are solely responsible for evaluating the suitability, risk profile, and appropriateness of any Shared Strategy for your individual circumstances, risk tolerance, financial situation, and investment objectives; you are solely responsible for all trading decisions, even when following a Shared Strategy, and your decision to follow or copy a strategy is your own independent decision made at your own risk; you must maintain independent oversight and active monitoring of all positions, trades, and account activity resulting from following a Shared Strategy, and you must not rely exclusively on the strategy or the Strategy Provider for trade management or risk control; you are solely responsible for setting appropriate position sizes, risk parameters, stop-losses, and drawdown limits when following any Shared Strategy; Strategy Providers may change, modify, pause, or discontinue their strategies at any time without notice to you; the Strategy Provider's account conditions (including broker, spreads, execution speed, leverage, and account size) may differ materially from yours, which may result in materially different outcomes; and you assume all risks associated with following third-party trading strategies through automated systems.

7.6 No Due Diligence by Tradecopia. Tradecopia does not perform due diligence on Strategy Providers, does not verify the accuracy of any performance data or claims made by Strategy Providers, does not audit or monitor Shared Strategies for suitability or risk, and does not guarantee that any Strategy Provider is qualified, experienced, honest, or operating in compliance with applicable law. You are solely responsible for conducting your own research and due diligence before following any Shared Strategy, and you do so entirely at your own risk.

7.7 No Advisory Relationship. Neither Tradecopia nor any Strategy Provider acts as your investment adviser, broker, dealer, fiduciary, or agent by virtue of the Strategy Marketplace. No advisory, fiduciary, agency, or trust relationship is created between you and any Strategy Provider, or between you and Tradecopia, by your use of the Strategy Marketplace. Nothing in the Strategy Marketplace constitutes a personalized recommendation or advice tailored to your individual circumstances.

7.8 Tradecopia's Limited Role. Tradecopia's role with respect to the Strategy Marketplace is limited to providing the technology platform that enables Strategy Providers and Strategy Followers to connect. Tradecopia does not participate in, endorse, guarantee, or assume any responsibility for the content, accuracy, legality, or performance of any Shared Strategy. Tradecopia is not a party to any arrangement between a Strategy Provider and a Strategy Follower and shall not be liable for any dispute between them or any loss arising from such arrangement.

7.9 Fees and Revenue Sharing. If the Strategy Marketplace includes a fee or revenue-sharing mechanism whereby Strategy Followers pay Strategy Providers (or whereby Tradecopia facilitates payments between them), such fees are separate from and in addition to your Tradecopia subscription fees. The terms governing any such fees, payment processing, and revenue sharing will be set forth in supplemental terms applicable to the Strategy Marketplace. Tradecopia may retain a platform fee or commission from such transactions. All fees paid to Strategy Providers through the platform are non-refundable except as required by applicable mandatory law, and Tradecopia assumes no liability for the quality, performance, or value of any Shared Strategy for which you have paid.

7.10 Content Removal and Suspension. Tradecopia reserves the right to remove any Shared Strategy, suspend any Strategy Provider, or restrict access to any aspect of the Strategy Marketplace at any time and for any reason, including without limitation if Tradecopia believes a strategy is fraudulent, misleading, harmful, in violation of these Terms, or in violation of applicable law. Tradecopia has no obligation to maintain the availability of any Shared Strategy and shall not be liable for any loss resulting from the removal, modification, or unavailability of any Shared Strategy.

7.11 Limitation of Liability for Strategy Marketplace. WITHOUT LIMITING THE GENERALITY OF SECTION 9 (LIMITATION OF LIABILITY), TRADECOPIA SHALL HAVE NO LIABILITY WHATSOEVER FOR ANY TRADING LOSSES, FINANCIAL DAMAGES, OR OTHER HARM ARISING FROM OR RELATED TO YOUR USE OF THE STRATEGY MARKETPLACE, WHETHER AS A STRATEGY PROVIDER OR A STRATEGY FOLLOWER. THIS INCLUDES, WITHOUT LIMITATION, ANY LOSSES RESULTING FROM FOLLOWING A SHARED STRATEGY, ANY DAMAGES ARISING FROM THE INACCURACY OR FRAUDULENCE OF A STRATEGY PROVIDER'S CLAIMS OR PERFORMANCE DATA, ANY DAMAGES RESULTING FROM A STRATEGY PROVIDER'S DISCONTINUATION OR MODIFICATION OF A STRATEGY, AND ANY DAMAGES ARISING FROM DISPUTES BETWEEN STRATEGY PROVIDERS AND STRATEGY FOLLOWERS. THE AGGREGATE LIABILITY CAP SET FORTH IN SECTION 9 APPLIES TO ALL CLAIMS RELATED TO THE STRATEGY MARKETPLACE.

7.12 Regulatory Compliance Disclaimer. Tradecopia does not provide legal, regulatory, or compliance advice to Strategy Providers or Strategy Followers. If you are considering sharing strategies on the platform, you are solely responsible for determining whether doing so requires registration, licensing, or compliance with any applicable securities, commodities, or financial services regulation in your jurisdiction (such as investment adviser registration, commodity trading advisor registration, or equivalent requirements under applicable law). Tradecopia shall not be liable for any regulatory action, fine, penalty, or liability imposed on any Strategy Provider or Strategy Follower in connection with their use of the Strategy Marketplace.

8. Disclaimer of Warranties

THE SERVICE IS PROVIDED ON A STRICTLY "AS-IS," "AS-AVAILABLE," AND "WITH ALL FAULTS" BASIS, WITHOUT WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TRADECOPIA, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, PARENT COMPANIES, SUBSIDIARIES, LICENSORS, SUPPLIERS, AND SERVICE PROVIDERS (COLLECTIVELY, THE "TRADECOPIA PARTIES") EXPRESSLY DISCLAIM ALL WARRANTIES AND CONDITIONS, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. This disclaimer includes, without limitation, any implied warranty or condition of merchantability, merchantable quality, or fitness for a particular purpose; any implied warranty or condition of title and non-infringement; any warranty arising from course of dealing, course of performance, or trade usage; any warranty that the Service will meet your requirements, expectations, or specifications; any warranty that the Service will be uninterrupted, timely, secure, error-free, virus-free, or free of other harmful components; any warranty regarding the accuracy, reliability, completeness, currentness, or timeliness of any trade execution, replication, synchronization, or data provided through the Service; any warranty regarding the results, performance, or outcomes that may be obtained from use of the Service; any warranty that defects will be corrected or that the Service will be maintained at any particular standard; and any warranty regarding third-party systems, platforms, brokers, exchanges, APIs, or infrastructure with which the Service interacts.

NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM TRADECOPIA OR THROUGH THE SERVICE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS. YOUR USE OF THE SERVICE IS ENTIRELY AT YOUR OWN RISK, AND YOU ASSUME FULL RESPONSIBILITY FOR ALL RISKS ASSOCIATED WITH USING THE SERVICE, INCLUDING WITHOUT LIMITATION ALL FINANCIAL RISKS.

Some jurisdictions do not permit the exclusion or limitation of certain implied warranties or conditions. In such jurisdictions, the foregoing exclusions shall apply to the fullest extent permitted by applicable law, and any warranties that cannot be excluded shall be limited in duration to the minimum period permitted by law.

9. Limitation of Liability

9.1 Exclusion of Certain Damages. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL ANY TRADECOPIA PARTY BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES OF ANY KIND, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE AND STRICT LIABILITY), STATUTE, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT ANY TRADECOPIA PARTY HAS BEEN INFORMED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES. Without limiting the generality of the foregoing, the Tradecopia Parties shall not be liable for any trading losses (including losses on individual trades, cumulative portfolio losses, margin calls, or account liquidations); any lost profits, lost revenue, lost business, lost business opportunities, or lost anticipated savings; any loss of data, loss of goodwill, or loss of reputation; any missed trades, failed executions, uncopied orders, or missed market opportunities; any damages arising from market movements, price fluctuations, volatility, market gaps, or market conditions of any kind; any damages arising from broker, exchange, or trading platform failures, outages, rejections, requotes, or API changes; any damages arising from internet connectivity failures, latency, packet loss, DNS issues, or network congestion; any damages arising from VPS outages, performance degradation, or provider failures; any damages arising from local hardware failures, power outages, operating system errors, or software conflicts (for the Pro version); any damages arising from synchronization errors, desynchronization, position mismatches, or stale data; any damages arising from execution latency, slippage, partial fills, or order rejections; any damages arising from third-party service providers and their acts or omissions; any damages arising from unauthorized access to your account (except where caused directly by Tradecopia's gross negligence); any cost of procurement of substitute goods or services; or any other financial, economic, or monetary damages of any nature whatsoever.

9.2 Aggregate Liability Cap. NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THESE TERMS, AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL CUMULATIVE LIABILITY OF ALL TRADECOPIA PARTIES FOR ALL CLAIMS OF ANY KIND ARISING OUT OF OR RELATING TO THESE TERMS, THE SERVICE, OR YOUR USE THEREOF - REGARDLESS OF THE FORM OF ACTION OR THEORY OF LIABILITY (WHETHER IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE) - SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL SUBSCRIPTION FEES ACTUALLY PAID BY YOU TO TRADECOPIA IN THE THREE (3) MONTH PERIOD IMMEDIATELY PRECEDING THE FIRST EVENT GIVING RISE TO THE APPLICABLE CLAIM; OR (B) FIVE HUNDRED CANADIAN DOLLARS (CAD $500).

9.3 Essential Basis of the Bargain. You acknowledge and agree that the limitations and exclusions of liability set forth in Sections 8 and 9 reflect a fair, reasonable, and negotiated allocation of risk between the parties, that these limitations are an essential element of the basis of the bargain between you and Tradecopia, that Tradecopia would not provide the Service on an economically reasonable basis without such limitations, that these limitations shall apply even if any limited remedy fails of its essential purpose, and that these limitations shall apply to the fullest extent permitted by law in your jurisdiction.

9.4 Statute of Limitations. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ANY CAUSE OF ACTION OR CLAIM YOU MAY HAVE ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES; OTHERWISE, SUCH CAUSE OF ACTION OR CLAIM IS PERMANENTLY BARRED.

9.5 Jurisdictional Limitations. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, or limitations on the duration of implied warranties. In such jurisdictions, the above limitations and exclusions shall apply to the fullest extent permitted by applicable mandatory law.

10. Indemnification

10.1 Your Indemnification Obligations. You agree to indemnify, defend, and hold harmless all Tradecopia Parties from and against any and all claims, demands, actions, suits, proceedings, damages, losses, liabilities, judgments, settlements, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or relating to your use or misuse of the Service; your trading activity, trading decisions, trading losses, or trading outcomes; your breach or alleged breach of any provision of these Terms; your violation of any applicable law, regulation, rule, or third-party right; your negligence, recklessness, or willful misconduct; your failure to maintain adequate account monitoring, risk management, or position supervision; any claim by any third party arising from or related to your use of the Service (including claims by brokers, exchanges, counterparties, or regulatory bodies); any dispute between you and any broker, exchange, or trading platform; or any inaccuracy in your representations or breach of your warranties under these Terms.

10.2 Procedure. Tradecopia will provide you with prompt written notice of any claim subject to indemnification (provided that failure to give timely notice shall not relieve you of your indemnification obligations except to the extent you are materially prejudiced). You shall not settle any claim without Tradecopia's prior written consent, and Tradecopia reserves the right to assume exclusive defense and control of any claim at your expense.

11. Data Collection, Telemetry, and Analytics

Application Telemetry

11.1 Telemetry Collection. Tradecopia collects application telemetry and analytics data in connection with your use of the Service. This data collection is integral to the provision, operation, maintenance, support, and improvement of the Service. By using the Service, you consent to such collection as described herein and in the Privacy Policy.

11.2 Categories of Telemetry Data. Telemetry data collected may include, without limitation, user interactions within the application (such as features accessed, buttons clicked, workflow sequences, navigation patterns, and feature adoption metrics); trading activity metadata relevant to copier operations and diagnostics (such as order replication events, copy success and failure states, synchronization status, execution timing, lot size ratios, and copier configuration parameters); timestamps, event logs, and session identifiers; system and application events used for troubleshooting, support investigations, and performance monitoring (such as error codes, exception logs, crash reports, stack traces, and application state data); performance metrics including response times, throughput, and resource utilization; device and environment information (such as operating system, application version, browser type, screen resolution, and hardware identifiers for licensing); and authentication and security telemetry (such as IP addresses, user-agents, device fingerprints, geolocation, and session activity).

11.3 Purposes of Collection. Tradecopia uses telemetry data to provide, operate, and deliver the Service; to investigate and resolve customer-reported issues and support requests; to diagnose operational problems, software defects, and system failures; to perform root-cause analysis of service disruptions and user-reported issues; to monitor and improve the reliability, stability, performance, and security of the Service; to understand product usage patterns and user behavior to inform development priorities; to develop new features and improve existing functionality; to detect, prevent, and respond to fraud, abuse, unauthorized access, and security threats; to enforce these Terms and protect Tradecopia's rights; and to comply with applicable legal obligations.

Data Processing Infrastructure

11.4 Sub-Processors and Infrastructure. You acknowledge and consent that portions of Tradecopia's telemetry, event processing, and operational data pipeline are transmitted through and processed by third-party infrastructure and service providers ("Sub-Processors"). Tradecopia is authorized to share with its Sub-Processors such personal data and other information as is reasonably necessary for the provision, operation, maintenance, support, and improvement of the Service. Current Sub-Processors are identified in the Privacy Policy.

11.5 Cross-Border Processing. Data may be processed in jurisdictions other than your country of residence, including the United States and other regions where Tradecopia or its Sub-Processors maintain infrastructure. By using the Service, you expressly consent to such cross-border transfer and processing. Tradecopia implements appropriate safeguards as described in the Privacy Policy.

Data Anonymization and Aggregation

11.6 Anonymization and Aggregation Rights. Tradecopia retains the perpetual, irrevocable right to anonymize, de-identify, and aggregate data collected through the Service (including telemetry data, usage data, performance data, and operational data) such that it can no longer reasonably be used to identify you or any individual user. Once anonymized and aggregated, such data is no longer considered personal data or personal information and may be used by Tradecopia for any lawful purpose without restriction, including without limitation internal analytics, research, and statistical analysis; product development, improvement, and optimization; machine learning model training, development, testing, and improvement; algorithm development and enhancement; benchmarking and performance comparison; generating industry insights and reports; marketing and promotional purposes (in aggregate form only); and any other lawful business purpose. This right survives termination or expiration of your subscription and these Terms, and anonymized and aggregated data is not subject to deletion requests or data portability rights.

11.7 Privacy Policy. The detailed terms governing the collection, use, processing, storage, sharing, and protection of personal data are set forth in the Tradecopia Privacy Policy, which is incorporated into these Terms by reference. In the event of any conflict between these Terms and the Privacy Policy regarding data practices, the Privacy Policy shall control.

12. Intellectual Property

12.1 Tradecopia's Ownership. The Service - including all software, source code, object code, algorithms, models, data structures, APIs, interfaces, designs, graphics, user interfaces, documentation, databases, trade secrets, know-how, trademarks, service marks, trade names, logos, and all other intellectual property embodied therein or associated therewith - is and shall remain the exclusive property of Tradecopia and its licensors. These Terms do not convey any ownership interest in the Service; they grant only a limited, revocable right of use as expressly set forth herein.

12.2 Feedback. Any feedback, suggestions, ideas, enhancement requests, recommendations, bug reports, or other communications you provide regarding the Service ("Feedback") shall be deemed non-confidential and non-proprietary. You hereby irrevocably assign to Tradecopia all right, title, and interest in and to all Feedback, and Tradecopia shall be free to use, disclose, reproduce, incorporate, modify, distribute, and commercialize such Feedback without restriction, attribution, or compensation to you.

12.3 Trademarks. "Tradecopia," the Tradecopia logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Tradecopia or its affiliates. You may not use such marks without Tradecopia's prior written permission. All other names, logos, and marks are the property of their respective owners.

13. Third-Party Services and Dependencies

13.1 Third-Party Services. The Service interacts with, depends upon, and interfaces with numerous third-party systems, platforms, and services ("Third-Party Services"), whose availability and compatibility are also subject to Section 2.4 (Supported Platforms and Integrations), and which may be subject to change, including without limitation brokers and dealers (such as Tradovate and Interactive Brokers), exchanges and trading venues, trading platforms (such as MetaTrader 4 and 5, NinjaTrader, cTrader, and TradingView), API and data feed providers, internet service providers and network carriers, VPS and cloud infrastructure providers, payment processors (such as Stripe), operating system and hardware manufacturers, and any other third-party system involved in the trade execution chain.

13.2 No Control or Responsibility. Tradecopia has no control over and assumes no responsibility for the availability, performance, accuracy, reliability, security, terms of service, privacy practices, or legal compliance of any Third-Party Services. Your use of Third-Party Services is governed exclusively by the applicable terms and conditions of those providers.

13.3 No Liability. Tradecopia shall not be liable for any loss, damage, delay, failure, disruption, or expense caused by, attributable to, or arising in connection with any Third-Party Service, including any change, outage, deprecation, or discontinuation of any third-party API or platform with which the Service integrates.

13.4 Integration Changes. Third-party platforms may change their APIs, protocols, terms of service, or technical requirements at any time without notice to Tradecopia. Such changes may temporarily or permanently affect the functionality of the Service. Tradecopia shall use commercially reasonable efforts to maintain integrations but does not guarantee uninterrupted compatibility with any third-party system.

13.5 User Responsibility for Third-Party Services. You are solely and exclusively responsible for obtaining, maintaining, and paying for your own subscriptions, licenses, accounts, and access credentials for all Third-Party Services required for the operation of the Service in your environment. This includes, without limitation, maintaining active and properly configured accounts with your broker(s) and exchange(s), maintaining valid API access and connection credentials, maintaining any required VPS or cloud hosting subscriptions, maintaining internet connectivity of sufficient speed and reliability, maintaining valid trading platform licenses (such as MetaTrader, NinjaTrader, or cTrader licenses), maintaining any required data feed subscriptions, and ensuring that all Third-Party Services you use remain compatible with the Service. If your access to any Third-Party Service is suspended, terminated, downgraded, interrupted, or otherwise becomes unavailable for any reason - whether due to non-payment, account suspension, policy violation, technical failure, or otherwise - Tradecopia shall have no responsibility or liability for any resulting impact on the Service, including any failure to copy trades, synchronization errors, missed orders, or trading losses. Your failure to maintain active and properly functioning Third-Party Services does not constitute a defect in, or failure of, the Tradecopia Service and does not entitle you to any refund, credit, or claim against Tradecopia.

13.6 Third-Party Performance. Tradecopia is not responsible for, and makes no representations or warranties regarding, the performance, availability, reliability, accuracy, speed, uptime, security, or quality of any Third-Party Service, regardless of whether such Third-Party Service is identified in Tradecopia's documentation, recommended by Tradecopia's support team, or listed as a supported integration. The performance of the Service is inherently dependent upon the performance of Third-Party Services, and degraded performance, outages, errors, or failures of any Third-Party Service may directly and adversely impact the functionality of the Service. Tradecopia shall not be liable for any such impact, and any service level expectations you may have regarding the Service are expressly conditioned upon the proper functioning of all Third-Party Services in the applicable chain of operations.

13.7 Referral and Affiliate Compensation. Tradecopia, or an affiliated or related entity designated by Tradecopia, may participate in referral, affiliate, or partner programs operated by third parties (including brokers, exchanges, proprietary trading firms, evaluation account and funded account providers, and other service providers) and may receive commissions, referral fees, or other compensation or benefit in connection with your registration with, use of, or purchases from such third parties, including through links, codes, or promotions made available on tradecopia.com or within the Service. Tradecopia or its affiliated or related entities may also operate affiliate or referral programs under which third parties receive compensation for referring users to the Service; any such programs may be operated by, and related agreements may be entered into with, Tradecopia or a separate affiliated or related entity, and may be subject to separate terms and conditions. The receipt or payment of any such compensation does not constitute an endorsement, recommendation, certification, or verification of any third party by Tradecopia, does not modify or limit the disclaimers and limitations set forth in this Agreement, including without limitation, Section 13 or in Sections 6, 8, and 9, and does not entitle you to any payment, discount, or other benefit unless we expressly provide in separate written program terms agreed to between you and us.

14. Service Availability, Maintenance, and Modifications

14.1 No Uptime Guarantee. Tradecopia does not guarantee any specific level of uptime, availability, or performance. The Service may be subject to interruptions, slowdowns, errors, or complete unavailability due to scheduled maintenance, emergency maintenance, system updates, infrastructure issues, third-party dependencies, force majeure events, or other circumstances.

14.2 Maintenance. Tradecopia may perform scheduled or emergency maintenance on the Service at any time. While Tradecopia will endeavor to provide advance notice of scheduled maintenance likely to materially affect the Service, such notice is not guaranteed. You acknowledge that maintenance may occur during active trading hours and that you are responsible for monitoring your positions independently of the Service at all times.

14.3 Modifications and Discontinuation. Tradecopia reserves the right to modify, update, enhance, downgrade, suspend, or permanently discontinue any aspect, feature, or component of the Service at any time, with or without notice, in its sole discretion. This includes the right to remove features, change interfaces, modify functionality, and alter system requirements. Tradecopia shall not be liable to you or any third party for any such modification, suspension, or discontinuance.

14.4 System Requirements. You are solely responsible for ensuring that your hardware, software, operating system, and network environment meet the minimum system requirements for the Service as published by Tradecopia from time to time. Tradecopia is not responsible for performance issues attributable to insufficient or incompatible user environments.

15. Acceptable Use Policy

15.1 Prohibited Conduct. In addition to the restrictions set forth in Section 5, you agree not to use the Service in any manner that violates applicable national, provincial, state, or international law or regulation; engage in any form of market manipulation, fraud, or deceptive practice using the Service; use the Service to circumvent or violate the rules, policies, or terms of any broker, exchange, or proprietary trading firm; transmit any malware, viruses, worms, Trojan horses, or other malicious code through the Service; attempt to probe, scan, or test the vulnerability of the Service or any related system; interfere with or disrupt the integrity or performance of the Service; engage in excessive usage that places disproportionate demand on Tradecopia's infrastructure; impersonate any person or entity, or falsely state or misrepresent your affiliation with any person or entity; harvest, collect, or mine user data or personal information from other users; or engage in any activity that, in Tradecopia's sole judgment, is harmful to its users, business, reputation, or goodwill.

15.2 Enforcement. Tradecopia reserves the right to investigate suspected violations of this Section and to take any action it deems appropriate, including issuing warnings, suspending or terminating accounts, reporting conduct to law enforcement, and cooperating with legal processes.

16. Termination

16.1 Termination by You. You may cancel your subscription at any time through your account settings or by contacting Tradecopia support. Cancellation will take effect at the end of the current billing period. No refunds or credits will be issued for the remaining portion of any prepaid period.

16.2 Termination by Tradecopia. Tradecopia may suspend or terminate your access to the Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation breach of any provision of these Terms, conduct harmful to other users, Tradecopia, or third parties, failure to pay any amounts due, fraudulent or abusive behavior, extended period of inactivity, request by law enforcement or governmental authority, discontinuation or material modification of the Service, or if Tradecopia determines in its sole discretion that continued provision of the Service to you is impracticable, inadvisable, or creates undue risk.

16.3 Effect of Termination. Upon termination or expiration of your subscription for any reason, your license to use the Service terminates immediately, you must immediately cease all use of the Service and uninstall any locally-installed software, you must disconnect all broker accounts and trading platform connections, Tradecopia may delete your account data in accordance with its data retention policies, all outstanding fees become immediately due and payable, and you remain liable for all amounts accrued prior to termination.

16.4 Survival. The following Sections shall survive termination or expiration of these Terms: Sections 2.2 (with respect to the nature of the license), 4 (with respect to outstanding payments), 5, 6, 7, 8, 9, 10, 11, 12, 13.3, 16.3, 16.4, 17, 18, 19, 20, 21, and 22.

17. Governing Law and Dispute Resolution

17.1 Governing Law. These Terms shall be governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to any conflict of laws principles that would require the application of the laws of any other jurisdiction. The United Nations Convention on Contracts for the International Sale of Goods (CISG) is expressly excluded.

17.2 Exclusive Jurisdiction. Any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved exclusively in the courts of competent jurisdiction located in the City of Vancouver, Province of British Columbia, Canada, and you irrevocably consent to the exclusive personal and subject matter jurisdiction of such courts. You irrevocably waive any objection to venue, inconvenience of forum, or jurisdiction in connection with any action or proceeding brought in such courts.

17.3 Class Action Waiver. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AND TRADECOPIA EACH AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. YOU HEREBY KNOWINGLY, VOLUNTARILY, AND IRREVOCABLY WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT, CLASS-WIDE ARBITRATION, OR ANY OTHER REPRESENTATIVE PROCEEDING.

17.4 Jury Waiver. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, EACH PARTY HEREBY IRREVOCABLY WAIVES ALL RIGHT TO TRIAL BY JURY IN ANY ACTION, PROCEEDING, OR COUNTERCLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE.

17.5 Savings Clause. Nothing in this Section 17 shall be construed to waive, limit, or preclude any right or remedy that cannot lawfully be waived under applicable law, including any non-waivable right of a consumer under the applicable consumer-protection legislation. If the class action waiver in Section 17.3 is held unenforceable or inapplicable with respect to any particular claim or remedy, that claim or remedy shall be severable and may be brought only in a court of competent jurisdiction as set forth in Section 17.2, while the remainder of Section 17.3 shall continue to apply to all other claims and remedies to the fullest extent permitted by law.

18. Force Majeure

Tradecopia shall not be liable for, and shall not be considered in breach of these Terms due to, any failure or delay in performance resulting from causes beyond its reasonable control ("Force Majeure Events"). Force Majeure Events include, without limitation, acts of God, natural disasters, earthquakes, floods, hurricanes, fires, epidemics, pandemics, war, invasion, hostilities, terrorism, civil unrest, riots, government sanctions, embargoes, legislative or regulatory changes, court orders, labour disputes, strikes, power outages, internet or telecommunications failures, distributed denial-of-service attacks or other cyberattacks, failure of third-party hosting, cloud, or infrastructure providers, broker or exchange outages, market closures, and any other event beyond Tradecopia's reasonable control. During any Force Majeure Event, Tradecopia's obligations under these Terms shall be suspended for the duration of such event.

19. Electronic Communications and Notices

19.1 Electronic Communications Consent. By using the Service, you consent to receive communications from Tradecopia electronically, including via email, in-app notifications, and postings on tradecopia.com. You agree that all agreements, notices, disclosures, and other communications provided electronically satisfy any legal requirement that such communications be in writing.

19.2 Notices to You. All notices from Tradecopia to you may be provided via the email address associated with your account, in-app notification within the Service, or posting on tradecopia.com. Such notices are effective upon sending (for email), display (for in-app notifications), or posting (for website postings).

19.3 Notices to Tradecopia. Formal legal notices to Tradecopia must be sent to legal@tradecopia.com. Support inquiries should be directed to support@tradecopia.com.

20. Export Compliance and Sanctions

You represent and warrant that you are not located in, a national or resident of, or otherwise subject to the jurisdiction of any country or territory subject to comprehensive Canadian, U.S., or other applicable trade sanctions or embargoes (currently including Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk, and Luhansk regions of Ukraine), and that you are not listed on any Canadian, U.S., or applicable government list of prohibited or restricted parties. You agree to comply with all applicable export control laws and regulations in your use of the Service.

21. General Provisions

21.1 Entire Agreement. These Terms, together with the Privacy Policy and any supplemental terms, policies, or agreements expressly incorporated by reference, constitute the entire agreement between you and Tradecopia regarding the Service and supersede all prior or contemporaneous agreements, proposals, communications, representations, and understandings (whether oral or written) relating to the same subject matter.

21.2 Severability. If any provision of these Terms is held by a court of competent jurisdiction to be invalid, illegal, void, or unenforceable, such provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the parties' original intent, or if modification is not possible, shall be severed from these Terms without affecting the validity and enforceability of the remaining provisions, which shall continue in full force and effect.

21.3 No Waiver. No failure, delay, or omission by Tradecopia in exercising any right, power, or remedy under these Terms shall operate as a waiver thereof. No single or partial exercise of any right, power, or remedy shall preclude any further or other exercise thereof or the exercise of any other right, power, or remedy. A waiver of any provision on one occasion shall not be construed as a waiver of such provision on any subsequent occasion.

21.4 Assignment. You may not assign, transfer, delegate, or sublicense any of your rights or obligations under these Terms without Tradecopia's prior written consent, and any attempted assignment in violation of this Section shall be null and void. Tradecopia may freely assign or transfer these Terms (in whole or in part) without restriction, including in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets.

21.5 Independent Contractors. The relationship between you and Tradecopia is that of independent contracting parties. Nothing in these Terms creates any partnership, joint venture, agency, franchise, employment, or fiduciary relationship.

21.6 Third-Party Beneficiaries. These Terms do not confer any rights on any third party, except that Tradecopia's affiliates, officers, directors, employees, agents, and licensors are intended third-party beneficiaries of Sections 8, 9, and 10.

21.7 Headings and Construction. Section and subsection headings are for convenience of reference only and shall not affect the interpretation or construction of these Terms. These Terms shall not be construed against either party by reason of authorship. The words "include," "includes," and "including" shall be deemed to be followed by "without limitation," and references to "Sections" refer to Sections of these Terms unless otherwise specified.

21.8 Language. The parties have expressly requested that these Terms and all related documents be drawn up in the English language. Les parties ont expressément demandé que les présentes conditions et tous les documents connexes soient rédigés en anglais.

22. Contact Information

For questions, concerns, or notices regarding these Terms of Service, please contact:

Postal: Tradecopia Solutions Inc., 233 - 1433 Lonsdale Avenue, North Vancouver, BC V7M 2H9, Canada
Email (Support): support@tradecopia.com
Email (Legal): legal@tradecopia.com
Website: tradecopia.com

BY USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF SERVICE, UNDERSTAND THEM, AND AGREE TO BE BOUND BY THEM. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE THE SERVICE.

Terms of Service.

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